Customer Support Executive
Smart Solutions · Customer Support
Location
Lucknow, UP
Job type
Full-time
Work mode
On-site
Experience
0-2 Yrs
Salary
₹ 15,000 - 22,000
Openings
15 positions
Posted
19 Aug 2026
Education
12th pass or graduate.
Walk-in interview
- Address:
- Smart Solutions, 2nd Floor, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010
- Dates:
- 22 Aug 2026 to 12 Sept 2026
- Timing:
- 10:00 AM to 4:00 PM (Monday to Saturday)
Bring a printed resume and a photo ID. There is no fee.
About the Role
About the role
You will answer customer calls and chats for a large e-commerce client. Most questions are about orders, delivery and refunds. There is a script and a knowledge base for everything.
We train every new joiner for ten days before they take a live call. Freshers are welcome.
Walk-in interview
Come to the office with a printed resume and a photo ID. The whole process takes about ninety minutes. If you clear it, we make the offer the same day.
Key Responsibilities
- Answer 60 to 80 customer calls or chats in a shift
- Log every case correctly in the ticket system
- Solve routine order, delivery and refund questions on the first contact
- Pass complex cases to the right team with a clear note
- Keep your customer satisfaction score above the team target
- Attend the daily fifteen minute team briefing
Requirements
- Zero to two years of experience. Freshers are welcome
- Clear Hindi and workable English
- Typing speed of at least 25 words per minute
- Ready to work in rotational shifts
- Basic computer skills
Skills
- Voice Support
- Chat Support
- Ticketing
- Typing
- Hindi
- English
- CRM
Perks and Benefits
- Ten day paid training
- Free cab for the night shift
- Monthly attendance bonus
- Fast promotion track to team leader
Education
12th pass or graduate.
About Smart Solutions
A shared services company that runs HR, payroll and back office work for mid-size firms.